Our referrals
Compassionate placements, handled with care
We know that making a referral is an important decision. Our team is here to make the process simple, responsive, and person-centred — ensuring every individual is matched with the right service, in the right environment, at the right time.
We welcome referrals from:
Local authorities and commissioning teams
If you’re unsure whether your referral is appropriate, please get in touch - our team is always happy to discuss your situation in confidence.
Our process
A simple start to your journey
Submit a Referral
Complete our online referral form or contact us, and we will ask you for some details.
Review & Acknowledgement
Our team reviews each referral and confirms receipt within one working day, requesting any extra details if needed.
Initial Needs Assessment & Recomendations
We will visit you to carry out a thorough initial needs assessment. Following this, we will make recommendations about your support needs and possible placement options. (We have a slightly different process for urgent referrals — please contact us and we can help).
Placement Confirmation & Transition
When appropriate placements, support levels, and funding have been agreed, we will work with you to develop a transition plan that works for you, ensuring a smooth and supported start to your journey with us.
Referral Form
Let’s start the journey to exceptional care together
Additional Support
If your referral is complex, urgent, or you’d prefer to discuss it directly, our team is here to help. Our office hours are Monday to Friday, 8:00am–4:00pm, and all enquiries are handled confidentially.
